Art hostel “Two Geese”

RULES OF ACCOMMODATION OF GUESTS IN THE HOSTEL “TWO GEESE”

1. Operating mode.
Around the clock. Check-in time is from 14:00 Check-out time is 12:00.
Taking into account additional time at check-in or check-out, when booking. Upon arrival from 06:00 to 12:00, departure from 13:00 to 18:00 – an additional 50% of the cost of one day is paid. If you check in before 06:00, check out after 18:00 – 100% of the cost of the day is paid. Also, in case of early arrival (before 12:00), the guest can, without occupying the room, take a shower for free, have a snack in the kitchen, leave things in the storage room or relax in the recreation room.

2. Documents to be presented at the check-in of the Guest.
Accommodation in the hostel is carried out on the basis of the presentation of identity documents, according to paragraph 18 of the “Rules for the provision of hotel services in the Russian Federation”, approved by the Decree of the Government of the Russian Federation dated 18.11.2020 No. 1853. The administrator must provide:

• Passport of a citizen of the Russian Federation;
• Birth certificate – for a person under the age of 14. Guests of the hostel who have a passport, but have not reached the age of 18, must be accompanied by parents, guardians or other legal representatives. If Guests check in unaccompanied, then they need to have a notarized power of attorney from their parents or persons replacing them. Children from 6 years old must have separate beds when checking into the hostel.
• General civil passport of a foreign citizen;
• Foreign passport of a foreign citizen. According to the legislation, all foreign citizens who have arrived in the Russian Federation for more than 72 hours are required to be registered at the place of stay. A foreign citizen is obliged to inform the hostel Administration in advance of his arrival and the need to register at the place of stay. The service for registration of citizens at the place of stay is paid. The exact price on the date of arrival is indicated in the price list approved by the hostel Administration.

3. Accommodation and payment.
When checking into the hostel, the Guest signs the Guest Card.
The extension of the terms of stay is subject to availability in the hostel.
If the room is not vacated before 12:00, and it has already been booked for the next day by another Guest, the hostel administration has the right to enter the room in the absence of the Guest, pack his belongings and transfer them to the luggage storage room.
At the request of the Guest, the room can be provided to him in its entirety, subject to payment of the cost of all beds in the room.
Payment for the entire period of stay in the hostel is made at the time of arrival. Payment for accommodation and additional services is made in Russian rubles for cash and non-cash payment. Plastic payment cards “VISA”, “MasterCard” are accepted for payment. If you are late for more than a day, the reservation is canceled.
The hostel administration has the right to refuse accommodation/evict from the hostel (including without explanation) to persons:

• who do not have a passport or a document replacing it;
• being under the influence of alcohol or drugs;
• interfering with the comfortable stay of other guests in the hostel;
• violating fire safety regulations;
• violating the rules of living in the hostel.

Unauthorized persons, with the notification of the Administrator, can stay in the hostel from 09:00 to 22:00 in the common area. Persons who have come to visit the guests must provide the Administrator with an identity document. The administration has the right to refuse unauthorized persons to be on the territory of the hostel without explanation.

4. Free of charge:

• bed linen and towels;
• shower, hairdryer, iron and ironing board;
• washing machine and laundry dryer;
• dishes and appliances;
• refrigerator, microwave oven, stove, oven, kettle;
• tea, coffee, sugar, vegetable oil, spices, filtered drinking water;
• satellite TV in the common area and in family rooms;
• computer space and Internet; Wi-Fi throughout the hostel;
• luggage storage, the possibility of luggage storage before check-in and after check-out from the Hostel;
• providing information related to stay and travel;
• books, magazines, board games. There is Bookcrossing in our hostel. The bookcase is a place to exchange books, read the books left by the guests of the hostel, leave your read books, give the book an opportunity to live a full life;
• first aid kit;
• needles, threads;
• call an ambulance; taxi;
• wake up to a certain time.

5. Provided for a fee:

• safe boxes;
• related products, personal hygiene items;
• excursion service; Kolomna map, travel guides;
• bottled water, juices, confectionery and culinary products; meals in a cafe on the territory of the art space “Patefonka”;
• office services; meeting room, including all necessary office equipment and internet;
• parking.

6. The order of departure from the hostel.
Guests must notify the hostel administrator in advance of their departure. On the day of departure, the Guest must approach the Administrator 30 minutes before the departure time and hand over the bed / room and return the property transferred for temporary use or rent, return the keys to the room of residence and cells; check whether the products are left in the refrigerator. In case of loss or damage of the property transferred for temporary use or rent, the Guest will be charged according to its cost.

7. Compliance with comfortable conditions and silence in the hostel.
Staying Guests are required to observe silence from 22:00 to 09:00 hours. In our hostel it is customary to turn off the main lighting of the bedrooms at 23:00. It is forbidden to disturb the rest of the guests living in the room and in other rooms of the hostel. To commit any actions or omissions that interfere with the comfortable stay of other guests. Communication with the staff of the hostel and its clients is carried out only in a friendly and businesslike manner, raising the tone and any forms of profanity are prohibited on the territory of the hostel.

8. Rules of cleanliness and order in the hostel.

1. Kitchen. Make yourself at home! Keep the rooms clean, in the kitchen, in the shower, in the toilet, do not leave dirty dishes, tables, cutlery, kitchen furniture and appliances. Do not leave food in containers and other dishes on the common kitchen table. The food stored in the refrigerator should be in a separate package (container), with an indication of the name and expiration date on it. There are no COMMON food items in the kitchen, except tea, coffee, sugar, sunflower oil and spices.
   Forbidden:
   • Take out the dishes from the kitchen of the hostel;
   • buy and cook food for the future, store spoiled food, store perishable food in the rooms;
   • eat in the living room.
2. Inside the hostel, it is allowed to move only in slippers. All outdoor shoes, regardless of the time of year, are left in the common area at the entrance. Forbidden:
   • Move around the hostel in street shoes, as well as in the nude (completely, either without a T-shirt, with a bare torso, or in underwear, etc.);
   • go outside in shoes used in the hostel premises; enter the hostel in dirty clothes;
   • stay with pets on the territory of the hostel;
   • smoking in the premises of the hostel;
   • rearrange furniture and bedding in the room and remove it from it without the permission of the administration;
   • sit, lie down, put bags, personal belongings on unoccupied and unpaid beds prepared for the arrival of other guests;
   • Use the property of the hostel for other purposes;
   • independently repair furniture, electrical equipment, kettles, televisions, sockets, etc.;
   • hand over the keys to the room and the front door to unauthorized persons; leave unauthorized persons in the room in their absence;
   • carry and store cold, firearms and dangerous substances in rooms;
   • leave your personal belongings and towels in common areas (kitchen, bathroom, toilet), as well as leave bags and backpacks in common areas.

9. Linen change and cleaning.
Bed linen and towels are included in the price. Upon check-out, towels and bed linen should be ready for delivery to the Administration folded on the bed. Bed linen is changed once every three days – in double and family rooms; once a week – in dormitories. Towels are changed: once every two days – in double and family rooms; once every three days – in dormitories.
The hostel provides cleaning of rooms and common areas once a day (from 12:00 to 14:00). Cleaning of bathrooms and carried out several times a day according to the cleaning schedule.

10. Rules for handling additional equipment.
Iron. Do not fill the iron with tap water. Filtered only! Drain the water after ironing. The administration is not responsible for damaged personal belongings of Guests. Follow the ironing modes with the recommendation on the clothing label.

11. Smoking and drinking alcoholic beverages.
Smoking is STRICTLY PROHIBITED in all rooms of the hostel (including toilets). Smoking in all rooms is subject to a fine set by the Administration – 5000 rubles.
Smoking is allowed on the balcony and in designated areas.
Our hostel is an alcohol-free territory!
It is prohibited to drink alcoholic beverages, including low-alcohol beverages, anywhere in the hostel, including the smoking area and the surrounding area. We do not accommodate guests under the influence of alcohol and/or drugs. In case of alcohol consumption on the territory of the hostel – the administration immediately evicts the guest without refund of the money paid for the stay.

12. Security rules in the hostel.
Access to the hostel and rooms is provided by individual keys, which must be carried with you. Every time you leave the room, you need to check the closing of the doors. In case of loss of the key, a fee of 500 rubles will be charged. The hostel has video surveillance installed for your safety and to improve the quality of service.

Instructions for residents about actions in case of fire and in extreme conditions typical of this place.

Dear guests!

In case of fire in your room:

• Immediately report the incident to the fire department by phone 01 or 112
  specifying the address of the object, the floor that is lit and your last name;
• take all possible measures to eliminate the fire with the use of primary fire extinguishing means;
• if flame cannot be eliminated by yourself, leave the room and close the door without locking it;
• be sure to inform the administrator about the fire, about the occurrence of a fire;
• cover your nose and mouth with a handkerchief and clothes, as wet as possible;
• leave the danger zone, duck as low as possible, trying to get out of the building as quickly as possible;
• act on the instructions of the administration, the head or the fire brigade.

In case of a fire outside your room:

• immediately report the incident to the fire department by phone 01 or 112;
• if there is a fire in the building, and the door is closed in front of you, first touch the handle with the back of your hand, – if it is not hot, open the door and check if there is smoke or fire in the next room, then go through; if the door handle or the door itself is hot, – do not open it;
• leave your room after you close the windows and doors; if the corridors and stairwells are heavily smoky and it is impossible to leave the room, stay in your room with the windows wide open;
• a closed and well-sealed door can reliably protect you from dangerous temperatures, to avoid smoke poisoning, close the cracks and vents with water-soaked towels or bedding;
• with the arrival of firefighters at the scene, go to the window and give a sign for help, shouting at the same time should be only as a last resort, since you can suffocate from the smoke; it is best to wave an object or clothing out of the window.

In a situation where there were signs of a threat of hostage-taking:

• leave the danger zone immediately or hide;
• after hiding, wait for the terrorists to leave and leave the room at the first opportunity and leave;
• to be held hostage, to maintain self-control and calmness, not to bicker with terrorists, to fulfill all their requirements, to ask permission for all actions,
• not to take proactive measures to release hostages and contacts with terrorists;
• if possible (if there is a mobile phone), report the incident and your location to relatives or to the police,
• if you have a safe opportunity to get rid of criminals, immediately run,
• in case of an explosion or the beginning of shooting, immediately fall to the ground, preferably under cover (curb, shopping tent, car, etc.),
• for greater safety, cover your head with your hands.

If, as a result of the explosion, a person was under the rubble: do not lose heart, it is important in such cases to believe and hope that help will definitely come. While waiting for help, try to attract the attention of rescuers by knocking, shouting, while spending your energy sparingly.

After the explosion, important rules must be followed:

• make sure that you are not seriously injured;
• calm down and look around carefully before taking any action;
• try, if possible, to provide first aid to other victims; be aware of the possibility of new explosions, collapses, destruction and, if possible, calmly leave a dangerous place;
• if you are injured or trapped under a blockage – do not try to get out on your own;
• try to strengthen the “ceiling” with nearby pieces of furniture; push sharp objects away from you;
• if you have a mobile phone, call the rescuers by phone “112”;
• cover your nose and mouth with a handkerchief and clothes, if possible wet;
• it is better to knock on pipes in order to attract the attention of rescuers, using for this purpose periods of stoppage in the operation of rescue equipment (“minutes of silence”);
• shout only when you hear the voices of rescuers – otherwise there is a risk of suffocating from dust;
• do not light a fire in any case;
• if a heavy object has pinned down a leg or arm, try to massage it to maintain blood circulation.

Manual About fire safety measures in the Art Hostel “Two Geese”

• Smoking in all rooms of the hostel;
• Use and apply open fire;
• Install and operate temporary power grids;
• Use damaged sockets, switches and other electrical installation products, boilers, etc. non-standard electric heating devices
• Wrap electric lamps and lamps with paper, cloth and other combustible materials, as well as operate them with the caps (diffusers) removed;
• Leaving the room, leave unattended electric heaters, radios, etc. connected to the network;
• Repair electrical equipment, power grids, replace electric lamps with the power supply turned on;
• Store explosive and fire-hazardous substances and materials;
• Change the functional purpose of rooms
• Leave children under the age of 16 unattended in the room, do not allow them to play with matches, lighters, etc. dangerous objects.

• Immediately inform the administrator about this, as well as the fire department at 112, while it is necessary to name the address of the object (ul.Umanskaya, 3K), the place of the fire, and also inform your last name;
• Do not panic, look at the traffic plan on the door of the room, take measures to evacuate people through the nearest and safe evacuation exit;
• Start extinguishing the fire on the spot with fire extinguishers and other available fire extinguishing means (if there is no danger to your own life). If it is impossible to eliminate the source of fire, leave the room and close the door.

• Don’t be a reason of panic
• Disconnect all electrical equipment if possible
• Leave the room, closing the windows and doors tightly, taking documents and valuables with you. Follow the instructions of the administration for further actions
• If it is impossible to leave the room (heavy smoke in the corridor, on the stairs), stay in the room, closing the doors tightly and opening the windows wide open. Close the cracks and ventilation openings with water-soaked textiles
• Upon arrival of the rescue service, go to the window and give a sign for help

Dear guests of “Two Geese”! We ask you to familiarize yourself and observe the following Rules for using electrical appliances in the rooms of the hostel:

1. Electric heaters, table lamps, televisions, hair dryers and other current collectors are connected to the network only through factory-made plug connections.
2. It is forbidden to use irons and electric boilers to heat water. An ironing board and an iron for ironing clothes are located on the second floor of the hostel.
3. When operating electrical installations, it is forbidden to:
   • пuse damaged sockets and other electrical installation products;
   • wrap electric heaters, electric lamps and lamps with paper, cloth and other combustible materials, as well as operate them with removed caps (diffusers);
   • use electric stoves;
   • use non-standard (homemade) electric heating devices.
4. In case of malfunctions in the operation of the room’s electrical appliances (crackling, sparks, the appearance of a burning smell, etc.), please immediately inform the administrator at the reception.